Head of Grid Integration Service – North America

About the role

The opportunityHitachi Energy is seeking a senior leader to shape the future of Grid Integration Services across North America. As Head of North American Service for Grid Integration, you will have full accountability for strategy, safety, operations, financial performance, and customer satisfaction across a broad and critical service portfolio.

Responsibilities

• Set and execute the North American Service strategy aligned with Grid Integration objectives
• Lead service operations, field service, cybersecurity, and service sales organizations
• Drive a strong safety culture and ensure full regulatory and contractual compliance
• Own Service P&L performance, including orders, revenue, margin, forecasting, and cost control
• Grow lifecycle service offerings such as service agreements, upgrades, spares, repairs, and digital services
• Strengthen customer relationships and proactively manage the installed base
• Ensure operational excellence through standardized processes and continuous improvement
• Lead, develop, and inspire managers and teams across the Service organization
• Champion data, KPIs, and digital tools to improve performance and transparency
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Requirements

• Bachelor’s degree in engineering, business, or a related field; advanced degree is an asset
• Extensive leadership experience within service, operations, or lifecycle businesses
• Strong background in Grid Integration, power systems, or critical infrastructure environments
• Proven accountability for P&L, operational performance, and growth
• Demonstrated success leading large, multidisciplinary teams
• Strong customer‑facing, commercial, and stakeholder‑management capabilities

Qualifications

• Proven track record of delivering results in a complex, fast-paced environment
• Experience in managing cross-functional teams and driving organizational change
• Ability to communicate effectively with all levels of the organization and stakeholders
• Strong analytical skills with the ability to interpret data and make informed decisions
• Passion for innovation and a commitment to sustainability

Skills

• Strategic thinking and planning
• Leadership and team management
• Customer relationship management
• Financial analysis and budgeting
• Operational excellence and process improvement
• Regulatory compliance and risk management

Benefits

Join a global technology leader driving the energy transition and grid reliability. Thrive in an inclusive, values-driven organization focused on safety, integrity, and performance.

Pay

Competitive compensation package including base salary, bonus, and benefits.

Schedule

Full-time position with flexible working hours to support your needs.

Company Overview

Be part of a global technology leader driving the energy transition and grid reliability. Lead impactful work with opportunities to shape strategy and grow talent at scale. Thrive in an inclusive, values-driven organization focused on safety, integrity, and performance.