Head of Global Revenue Operations

About the role

Harbor is at an inflection point in the evolution of its commercial engine. With strong market position, a differentiated services portfolio, and PE sponsorship behind an ambitious growth agenda, the Company is investing in the operating infrastructure required to scale with discipline. The Head of Global Revenue Operations will be a principal architect of that infrastructure and a visible executive leader in Harbor’s next chapter.

Position Summary

The Head of Global Revenue Operations will architect and lead the commercial operating model underpinning a global, PE-backed, consultative-services business. Reporting to the Chief Revenue Officer and partnering closely with the CEO, CFO, and Board, this executive will own end-to-end revenue lifecycle performance, from GTM strategy and planning through pipeline, productivity, and renewal, and will set the standard for rigor, accountability, and scalability in how Harbor sells, serves, and grows.

What success looks like

• Measurable improvement in forecast accuracy, pipeline coverage and velocity, win rates, and seller productivity (revenue per rep, ramp time, quota attainment distribution).
• A unified global RevOps function with clear charter, service levels, and operating cadence; demonstrable shift from reactive reporting to forward-looking commercial insight.
• A coherent end-to-end model spanning demand, pipeline, deal execution, delivery handoff, and renewal/expansion, with shared definitions, data, and accountability across Sales, Marketing, and Delivery.
• A modernized GTM tech stack, single-source-of-truth reporting, and demonstrable improvement in data quality, governance, and time-to-insight.
• A measurable lift in front-line manager coaching rigor, deal inspection quality, and team-level performance management, supported by enablement and analytics.
• Executive and Board confidence: the CRO, CEO, CFO, and Board can rely on RevOps as the authoritative source for commercial performance, planning assumptions, and investment decisions.

PREFERRED EXPERIENCE AND QUALIFICATIONS

• At least 15 years of progressive leadership in Revenue Operations, Commercial Operations, or GTM strategy, including time at the head-of-function level in a global business.
• Track record of building or transforming an enterprise RevOps function (charter, team, operating model, technology, and data) in a complex, multi-segment organization.
• Deep experience with the full revenue lifecycle: GTM planning, forecasting, pipeline, deal execution, productivity, renewal, and analytics.
• Modern technology fluency: Salesforce and the broader GTM stack (CPQ, sales engagement, conversation intelligence, enablement platforms, BI), and a track record of using technology and automation to drive commercial productivity.
• Strong commercial and financial acumen; comfortable owning forecast credibility with a CFO and presenting to a Board.
• Experience in consultative, services-led, or solutions-selling businesses preferred; private equity portfolio experience a plus.
• Executive presence and the influence skills to lead through peers across Sales, Marketing, Delivery, Finance, HR, Legal, and Technology.
• Demonstrated ability to manage multiple concurrent deliverables and stakeholders with sound planning and resource-management discipline.