Head of Global Customer Engineering - Internal EDA Infrastructure

We are seeking a Head of Global Customer Engineering – Internal EDA Infrastructure for a leader in the Telecommunications & Hardware space. This role will oversee a globally distributed customer engineering organization focused on internal infrastructure that supports complex engineering workloads. It partners closely with platform, support, and technical teams to improve service quality, operational performance, and the effectiveness of support systems, combining people leadership with platform stewardship and continuous improvement across Kubernetes‑based environments and scheduling platforms.

Location: Remote – US‑based candidates only (no visa sponsorship available).

Responsibilities

• Build and develop leaders for a global customer engineering team.
• Oversee the Kubernetes platform team to enhance service quality.
• Lead the evolution of AI‑based support systems.
• Define and advocate for operational performance SLOs.
• Drive continuous improvement across EDA job schedulers and platforms.

Qualifications

• 12+ years of experience in engineering support organizations.
• 5+ years of leadership experience in globally distributed teams.
• Ability to convert support trends into actionable engineering requirements.
• Deep understanding of Kubernetes and EDA workloads.
• Experience with AI/ML for improving support operations.
• Excellent communication skills for engaging with technical teams and executives.
• Bachelor’s degree in engineering or equivalent.

Benefits

• Eligibility for equity options.
• Comprehensive benefits package.

Pay

Compensation: $272,000 – $488,750 annually.