Head of Executive Operations - Office of CEO

About the role

The Head of Executive Operations reports to the CEO and serves as a high-impact force multiplier, strategic thought partner, and execution engine. The role creates operating leverage for the CEO, elevates the pace and impact of executive decision‑making, streamlines business operations, leads high‑stakes executive communications, and aligns senior leaders across Product, Engineering, Go‑to‑Market, Finance, and Marketing to drive growth. The position has enterprise‑wide visibility, translates global strategy into operational execution, owns the narrative for the CEO’s highest‑stakes market moments, and leads cross‑functional transformation initiatives. This role can be based out of the San Francisco, Palo Alto, or New York City offices.

Responsibilities

• Create leverage for the CEO by designing and running the enterprise operating rhythm, including weekly leadership team meetings, Monthly & Quarterly Business Reviews, leadership offsites, and Board of Director meetings
• Produce the first draft of the quarterly earnings script and supporting market communications, taking primary ownership of setting the direction for a resonant public market story
• Own the narrative and content for the CEO’s keynotes and participation across marquee events, including annual Investor Day, tier‑1 regional flagship customer conferences, internal leadership summits, and company All Hands
• Synthesize complex business issues, financial models, and operational data into clear options, trade‑offs, and actionable recommendations to accelerate CEO and leadership team decision velocity
• Act as a connective, cross‑functional partner across functions (Product & Technology, Go‑to‑Market, G&A) to break down organizational silos, resolve friction, and track strategic commitments
• Serve as a trusted proxy and delegate for the CEO in key strategic forums and working groups, consistently raising the bar for execution standards and operational rigor across the company
• Lead a team of Customer Advocates who serve as trusted partners to the CEO on all high‑priority customer engagements, ensuring executive relationships are handled with the right level of preparation, follow‑through, and strategic intent — while coordinating cross‑functionally to drive resolution on escalations, commitments, and account‑level priorities
• Lead high‑priority special projects directly for the CEO, rapidly diagnosing and resolving emerging operational bottlenecks, market opportunities, or organizational realignments

Requirements

• 10+ years of total professional experience demonstrating rapid career progression and high‑impact delivery in fast‑paced software environments
• Hybrid skillset: 3+ years at a premier management consulting firm (e.g., McKinsey, Bain, BCG) with expertise in structured problem solving, executive storytelling, business transformation, and financial analysis
• 4+ years of operational leadership, strategy, or business operations experience within a high‑growth, enterprise B2B software organization ($1B+ ARR scale strongly preferred)
• Direct experience advising or supporting C‑suite executives, with demonstrated success driving executive velocity, strategic planning, and operational alignment
• Strong command of core software performance drivers, business metrics, product‑led and enterprise sales motions, and cloud infrastructure ecosystems
• Exceptional written and oral communication skills; proven ability to turn complex strategy and data into compelling, board‑ready presentations and communications
• Exceptional emotional intelligence, diplomatic skill, and low ego; demonstrated ability to build trust quickly, challenge senior executives constructively, and drive alignment across matrixed organizations
• Ability to travel up to 50% of the time

Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully‑paid gender‑neutral parental leave
• Fertility