Head of Enterprise Solutions Architecture Platforms

About the role

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. The Solutions Architect leads, builds, and mentors a world-class pre-sales engineering team to grow the existing user base through upsells and cosells. They drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results.

Responsibilities

• Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross functional partners
• Recruit, hire, lead, retain and coach a world class pre sales team. Be an advocate for presales within the organization
• Align with a leader for the business line to understand trends and share insights for Stripe’s leadership and product teams
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
• Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross sell motions
• Partner closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Serve as an executive champion and lead EBCs with important customer base
• Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities
• Drive collaboration across teams to influence and unify stakeholders at all levels of the organization
• Lead and support the team in complex evaluations, problem solving and challenging customer environments
• Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs
• Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
• Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
• Act as an escalation point for pre-sales and post sales technical issues that arise

Requirements

• At least 6+ years of pre-sales leadership experience and 16+ years’ experience within a technical sales function
• A track record of building and leading world-class solution architecture/engineering teams ideally in a SaaS or usage-based businesses
• Experience working with Enterprise, Digital Native, SaaS Platform business models
• Energy, enthusiasm, and passion for making customers successful
• Previous technical sales experience with APIs and/or payments industry experience
• Strong executive presence and ability to foster deep relationships with our users

Qualifications

• Bachelor's degree or equivalent military experience required
• Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams
• Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users

Skills

• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to manage multiple projects simultaneously
• Knowledge of SaaS and usage-based businesses

Benefits

• Annual US base salary range: $299,800 - $449,600
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Pay

The annual US base salary range for this role is $299,800 - $449,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Schedule

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.