Head of Employee Relations

What You'll Do

Lead employee relations strategy across the United States while bridging gaps between employees and management while protecting both people and the company.

You'll anticipate challenges, mitigate risks, and ensure fair, equitable treatment aligned with JLL's values.

Your expertise will guide complex cases, policy development, and organizational changes.

Key Responsibilities

• Lead the ER team and partner with the performance services team to foster a culture of collaboration, accountability, and growth that delivers results.
• Provide specialist ER support across all JLL business lines including Real Estate Management Services, Markets, Capital Markets, Corporate Functions, and JLL Technology.
• Guide leaders through high-risk cases, investigations, litigation risk, organizational transitions, and labor relations matters.
• Partner with legal and compliance teams to maintain best practices.
• Lead data-driven decisions, conduct audits, evaluate emerging risks, and prepare for legislative changes.
• Serve as the escalation point for complex employee matters.
• Coach HR partners and business leaders on ER best practices.
• Lead process improvements and programs that enhance employee experience while strengthening organizational capability.

What You Bring

• Experience & Education:
• 8+ years in employee relations, preferably in a matrix organization
• Bachelor's degree in HR, Labor Relations, or related field (Law degree or HR graduate degree preferred)
• Deep knowledge of employment law, wage and hour regulations, and labor legislation
• Leadership Capabilities:
• Proven success building and managing high-performing teams
• Excellent judgment in ambiguous situations with ability to make tough calls
• Skilled at influencing, negotiating, and resolving conflicts across diverse stakeholders
• Communication Skills:
• Exceptional communication skills (Spanish bilingual a plus)
• Integrity, ethics, and commitment to diversity and inclusion
• Calm, neutral presence in high-pressure situations
• Diplomatic approach with ability to maintain strict confidentiality