Head of Data Systems

About the role

This is a brand new role, created to reflect the growing strategic importance of data and AI across the homelessness sector. The postholder will take ownership of a portfolio of live, sector-facing systems including a national workforce data hub, a strategic insights tool, and a Salesforce CRM, while also shaping how the wider homelessness sector understands and uses emerging technology. It’s a rare opportunity to bring genuine technical and strategic leadership to work that directly matters.

The role sits at senior level, reporting into the Deputy CEO. You’ll lead a small technical team, manage supplier relationships, and work closely with senior stakeholders to translate organisational strategy into practical delivery roadmaps. As much about influence and communication as it is about technical depth.

Responsibilities

• Own and evolve a portfolio of live, sector-facing data systems (national workforce data hub, strategic insights tool, Salesforce CRM).
• Shape how the wider homelessness sector understands and uses emerging technology.
• Lead a small technical team and manage supplier relationships.
• Work with senior stakeholders to translate organisational strategy into practical delivery roadmaps.
• Ensure responsible application of AI and automation tools in contexts involving vulnerable individuals.

Requirements

• 5+ years in data systems, analytics, or digital roles with demonstrable operational delivery responsibility.
• High-level Salesforce experience (certifications desirable).
• Experience managing budgets, suppliers, and cross-functional delivery.
• Line management experience and a track record of developing technical teams.

Skills

• Strong data systems and architecture capability across complex, multi-platform environments.
• Excellent stakeholder management, able to advise senior leaders clearly and pragmatically.
• Solid understanding of information governance, UK GDPR, and data ethics, particularly in contexts involving vulnerable individuals.
• Practical experience with AI and automation tools, with the judgement to apply them responsibly.

Pay

Salary £66,955 (pay review pending, scale to £73,993).

Schedule

Hybrid with 2 days per week in central London, or fully remote.