Head of Customer Success
Barrington James · Paris, KY · 2 wk ago
OTHRFull-time
About the role
You will own the end-to-end delivery of customer operations.
- Lead 2 core teams: Transformation and Client Operations
- Manage through team leads and directly lead a total function of 12+ people
- Build scalable systems, playbooks, and reporting as the company grows
- Ensure operations remain compliant with data protection, clinical governance, and regulatory requirements
Responsibilities
- Own the end-to-end delivery of customer operations
- Lead and scale operational functions
- Manage stakeholder relationships at a senior level
- Drive a data-driven approach to identify and solve problems
Requirements
- Deep knowledge of the Life Science and HealthTech space
- 8+ years of customer-facing experience
- 4+ years of managing sizeable teams
- Experience in scaling operational functions
- Strong people leadership and senior-level stakeholder management skills
- A hands-on, high-ownership mindset comfortable operating in ambiguity