Head of Customer Experience

Remote – US based candidates only, no visa sponsorship available.

Responsibilities

• Develop and implement a customer experience strategy aligned with company growth models
• Design a scalable customer journey for quick value realization
• Establish a customer-first culture emphasizing measurable outcomes
• Oversee the entire post-sale customer experience lifecycle
• Champion AI and automation initiatives for enhanced customer outcomes

Qualifications

• 10+ years of experience in Customer Experience or related fields in a B2B SaaS environment
• 5+ years of experience leading multiple customer-facing teams
• Demonstrated success in customer retention and satisfaction improvement
• Experience with AI and automation in customer operations
• Strong analytical skills and data-driven decision-making
• In-depth understanding of customer lifecycle management and digital engagement

Benefits

• Mandatory PTO during the first week of employment to kickstart work-life balance
• One Friday off per month labeled as 'laundry days' for personal time
• Paid company-wide shutdown between Christmas and New Year's
• Flexible time-off policy to adapt to employee needs
• 80% employer-paid healthcare benefits in the U.S. and 100% in Canada

Pay

$120,000 – $150,000 annually