Head of Clinical Operations

About the role

The Head of Clinical Operations at Outro Health will be responsible for the strategic and operational aspects of the virtual care platform and tapering program. This role requires a builder's mindset, comfort in ambiguity, and strong execution skills.

Key Responsibilities

• Strategic Operations & Execution: Own operational planning, KPIs, and OKR process related to the clinical operation.
• Serve as a thought partner to the CEO on scaling systems, headcount, and care delivery models.
• Build dashboards and reporting processes to align operations with clinical and growth metrics.
• Clinical & Care Operations: Partner with clinical leadership to optimize care workflows, capacity management, and provider utilization.
• Manage tools and infrastructure supporting care delivery (e.g., EHR, scheduling, onboarding, clinical calendars).
• Ensure compliance with HIPAA, state-specific telehealth laws, and virtual care regulations.
• Collaborate in designing and refining the patient journey, from intake to program completion, ensuring high NPS and retention.
• Own the launch of adjunctive service offerings, like benzodiazepine tapering, therapy, etc.
• Operational support for referral partnerships, payer partnerships, pilots, etc.
• Insurance Enablement: Own the strategy and operations around in-network insurance implementation and expansion.
• Partner with the product team to integrate in-network coverage throughout the patient journey.
• Team Enablement: Establish internal processes that help a small, nimble team work efficiently and with accountability.
• Develop hiring plans, onboarding systems, and operational playbooks as we grow.

Qualifications

• 10+ years of operating experience in a high-growth startup environment, preferably in healthcare setting with direct management experience.
• 5+ years of clinical operations experience in a digital health setting.
• Experience scaling healthcare or tech-enabled service models with both B2C and B2B2C dynamics.
• Exceptional communication skills that enable you to move fluently between clinical and operational audiences.
• Proven ability to lead cross-functional initiatives and build from 0 to 1.
• A systems thinker mindset with a bias for execution and iteration.
• You’ve adopted AI thoughtfully into your work to multiply your output.
• You have opinions on things, and you care. You're looking to make a dent in the world.
• You've built something from scratch and know what that takes.

Compensation & Benefits

• Salary: $175,000 - $225,000, based on experience.
• Early-Stage Equity: 0.5 - 1.5%.
• Health Insurance: Medical, dental, and vision benefits.
• Time Off: 20 days paid vacation + holidays.