Head of Circulation Services

About the role

The Whitefish Bay Public Library seeks a collaborative and service-driven leader to serve as the Head of Circulation Services (CS). This role supervises circulation assistants and shelvers, supports excellent patron experiences, and coordinates financial and technology workflows.

Responsibilities

• Lead the Circulation Services Department
• Staff Leadership: Hire, train, supervise, and schedule staff; conduct performance reviews; approve timesheets for payroll; develop, implement, and train on policies and procedures.
• Materials Management: Oversee day-to-day service and activities; supervise maintenance and check-in of serials and newspapers; order supplies; process new materials and mending/binding of existing materials.
• Financial Management: Reconcile cash register daily; code invoices; submit invoices for approval; reconcile and deposit circulation monies.
• Technology Management: Collaborate with MCFLS staff to troubleshoot and resolve ILS and related circulation technology issues; oversee and support public and staff technology; plan, implement, and maintain the Library’s Technology Plan.
• Patron Service: Create and emphasize a positive, welcoming, and helpful environment; handle patron issues/complaints/problems; maintain confidentiality of patron information.
• Policies & Procedures: Maintain knowledge about the circulation system; interpret and implement policies/procedures; inform staff of changes or updates.
• Teamwork: Cultivate and maintain positive working relationships; maintain a professional demeanor; contribute to the overall well-being of the workplace.
• Professional Leadership: Implement the Strategic Plan; participate in Library Leadership Team meetings; attend and contribute to MCFLS Circulation Services Committee meetings; participate in regional, state, and national organizations.

Qualifications

• Bachelor’s degree from a college or university, or equivalent combination of education and work experience
• 1-year public library experience
• 1-year supervisory experience
• Some customer service experience
• Some accounts payable experience
• Some technology management experience

Skills

• Ability to adapt to evolving technology
• Ability to communicate tactfully and effectively with the public and staff
• Ability to complete detailed work accurately, efficiently, and on time, with minimal supervision
• Ability to create and maintain positive and effective public relations
• Ability to exercise initiative in problem-solving and refer questionable situations to the Director
• Ability to operate all items under Tools and Equipment Used
• Ability to perform supervisory functions and organize workflow
• Ability to plan, organize, and prioritize work assignments
• Ability to work independently or as part of a team
• Excellent written and verbal communication skills
• Strong technology skills to include Microsoft Windows and Office applications, Google Suite applications, and the internet

Benefits

• Health Insurance: State shares 88%, Employee shares 12%
• Dental Insurance: Delta Dental shares 88%, Employee shares 12%
• Flexible Benefits Plan: Employee determines pre-tax dollar amount for plan year to be used for deductibles, co-insurance, prescription drugs, prescription eye-glasses or contact lenses and other approved medical expenses
• Dependent Day Care Account: Employee determines pre-tax dollar amount to pay daycare expenses
• Retirement Contribution Rates: Employer contributes 7.2%, Employee contributes 7.2%
• Basic Life Insurance: Payment equivalent to employee annual salary
• Income Continuation Insurance: 180-day waiting period for full compensation

Pay

• Family $250 per month
• Individual $125 per month

Schedule

• 11 Paid Holidays per year
• 6 hours for each full month of employment

Required Question

Please describe why you want to work at the Whitefish Bay Public Library.