Head of Business Management, Merchant Services Growth

Wells Fargo Merchant Services provides financial solutions that help businesses accept and process payments. The suite includes hardware and software for in-person, online, or phone payments, along with tools to manage operations and uncover growth opportunities.

About the role

The Business Execution Leader drives enterprise growth initiatives, manages cross-functional execution, and accelerates key business priorities supporting expansion, client acquisition, revenue growth, and operational excellence. This role serves as a trusted advisor to senior leadership, partnering with stakeholders to deliver high-impact initiatives advancing the Merchant Services growth agenda. The ideal candidate combines strategic thinking with flawless execution, strong financial and business acumen, and the ability to lead complex programs in a highly matrixed environment.

Responsibilities

• Drive cross-functional growth initiatives focused on client acquisition, portfolio expansion, strategic partnerships, sales effectiveness, product adoption, and revenue optimization.
• Partner with senior leaders to identify, prioritize, and execute strategic opportunities supporting short- and long-term business growth objectives.
• Establish governance, tracking, reporting, and accountability mechanisms to ensure successful delivery of critical initiatives.
• Analyze business performance, market opportunities, and growth trends to develop recommendations improving business outcomes and client experiences.
• Lead complex initiatives requiring coordination across multiple business lines, support functions, and partners.
• Identify opportunities to streamline processes, improve operational efficiency, and enhance organizational effectiveness while maintaining strong risk and control disciplines.
• Develop executive-level presentations, business cases, and strategic communications to support leadership decision-making and stakeholder engagement.
• Monitor initiative performance against strategic objectives, key performance indicators, and financial targets, recommending course corrections as needed.
• Collaborate with Risk, Compliance, Legal, Finance, and Control partners to ensure initiatives are executed within established regulatory and risk management frameworks.
• Build strong relationships and influence across all levels of the organization to gain alignment, resolve issues, and drive results.
• Manage and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Support organizational change management activities associated with growth initiatives, operating model enhancements, and business transformations.

Requirements

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, including management or leadership experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of management or leadership experience.

Qualifications

• Experience within Merchant Services, Payments, Treasury Management, Commercial Banking, Financial Services, or FinTech organizations.
• Knowledge of the payments ecosystem, merchant acquiring, payment acceptance solutions, and emerging payment technologies.
• Experience supporting business growth, revenue management, product commercialization, or go-to-market initiatives.
• Proven ability to lead organizational change and business transformation efforts.
• Strong financial acumen with experience evaluating business performance, investment opportunities, and growth metrics.
• Experience building executive dashboards and leveraging data to drive strategic decision-making.
• Advanced stakeholder management and influence skills across multiple organizational levels.
• Experience leading complex, cross-functional strategic initiatives within a large, matrixed organization.
• Experience developing and executing growth strategies, business plans, and operating models.
• Strong executive presence with the ability to influence and partner effectively with senior leaders and stakeholders.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent verbal, written, and presentation communication skills.

Job Expectations

• Ability to work at one of the following locations: Charlotte, North Carolina; Atlanta, Georgia; Irving, Texas; or West Des Moines, Iowa.
• This position offers a hybrid work schedule.
• Relocation assistance and VISA sponsorship are not provided.
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements.