Head of Business Delivery

We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need. Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live. Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

About the role

The Head of Business Delivery is responsible for the strategic leadership of the Business Delivery function, encompassing commercial development, customer engagement, operational support services and service delivery across Anthony Nolan Laboratories. Working across the organisation, you will lead customer engagement, commercial growth and operational support services, ensuring H&I laboratories have the facilities, equipment, consumables, systems and infrastructure required to deliver safe, high-quality clinical and commercial services.

Reporting to the Director of Laboratory Operations, you will lead the Business Delivery Supervisor and Laboratory Operations Supervisor, driving operational excellence, sustainable growth and continuous improvement across the function.

Requirements

• Significant leadership experience within a regulated healthcare, diagnostics, life sciences or H&I laboratory environment.
• Experience leading commercial service delivery and customer relationship management.
• Experience developing business opportunities and managing commercial contracts.
• Strong operational leadership skills, including oversight of procurement, H&I laboratory infrastructure, facilities or operational support services.
• Experience managing budgets, financial performance and business planning.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience of working within ISO 15189, EFI or other regulated H&I laboratory environments.

Benefits

• A competitive salary
• 27 days annual leave
• Pension scheme
• Childcare vouchers
• Access to counselling via a 24-hour Employee Assistance Programme
• Life Assurance of four times annual salary
• Travel season ticket loan
• Cycle to work Scheme

A stimulating work environment full of opportunities to learn and develop.

Pay

£60,000 per annum

Schedule

35 hours per week (standard Anthony Nolan working hours). A minimum of 3 days per week on-site is required.

Location

Anthony Nolan Histocompatibility Laboratories, Hampstead, London.