Head of Benefits

Essential Functions

• Develop and execute a multi-year enterprise benefits and wellbeing strategy aligned with Providence’s workforce, mission, financial, and business objectives.
• Integrate benefits, retirement, caregiver health, wellbeing, and absence management into a cohesive Total Rewards experience.
• Anticipate workforce, healthcare, regulatory, labor, and market trends to ensure Providence maintains competitive and sustainable programs.
• Translate enterprise priorities into clear goals, roadmaps, metrics, and decision frameworks for the benefits organization.

Financial Stewardship & Program Sustainability

• Provide executive oversight for financial planning, budgeting, forecasting, and performance management across health and welfare, wellbeing, retirement, and absence programs.
• Partner with Finance and actuarial/consulting partners to manage healthcare cost trends, evaluate plan performance, and support long-term affordability.
• Use analytics, utilization trends, benchmarking, and caregiver insights to guide program decisions and measure value.
• Balance competitive program design with disciplined stewardship of Providence resources.

Program Design, Governance & Compliance

• Oversee strategy, design, governance, administration, and compliance for health and welfare benefits, retirement plans, wellbeing offerings, caregiver health programs, leave and disability programs, and voluntary benefits.
• Maintain strong governance routines, escalation processes, fiduciary oversight, and risk management practices.
• Partner with Legal, Compliance, Labor Relations, Internal Audit, and external advisors on regulatory requirements and collective bargaining considerations.

Operational Excellence & Caregiver Experience

• Drive a consumer-grade caregiver experience that makes benefits easier to understand, access, and use.
• Improve operational workflows, technology enablement, communications, vendor integration, and service delivery across benefits functions.
• Establish service levels, performance dashboards, and continuous improvement mechanisms that increase accountability and reduce administrative complexity.
• Ensure effective annual enrollment, program launches, escalations, issue resolution, and ongoing caregiver support.

Vendor, Consultant & Partner Management

• Lead enterprise vendor and consultant relationships, including performance management, contract strategy, service levels, issue resolution, and value realization.
• Ensure vendors deliver high-quality service, accurate administration, strong data security, regulatory compliance, and measurable outcomes.
• Partner with Supply Chain, Legal, Finance, HR Operations, and Technology teams to support vendor selection, renewal, implementation, and governance.

People Leadership & Team Effectiveness

• Lead, develop, and engage a high-performing Benefits leadership team across Benefits, Caregiver Health, Benefits Strategy & Wellbeing, Retirement, and Absence Management.
• Build a culture of accountability, partnership, inclusion, innovation, operational discipline, and mission-centered leadership.
• Coach direct reports, strengthen succession plans, and develop leadership capability across the broader benefits organization.
• Model executive presence, collaboration, transparency, and sound judgment in complex and sensitive matters.