Head Golf Attendant

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

About the role

We are seeking a Guest Services Expert (Head Golf Attendant) to assist the General Manager of Performance in overseeing and managing golf operations at the location. This individual is dedicated to delivering exceptional service and genuine hospitality, is charismatic, people-oriented, and gets to know guests on a first-name basis. The Head Golf Attendant reports directly to the General Manager of Performance.

Responsibilities

• Assist the General Manager of Performance in managing facility operations
• Provide above-and-beyond service to guests with a friendly and welcoming demeanor
• Open the location in the mornings and weekends to facilitate golf operations
• Develop proficiency in golf simulator technology and adhere to quality control processes to ensure all simulators are maintained
• Build relationships within the community, foster customer loyalty, and encourage repeat business through proactive engagement
• Maintain and organize golf bag storage and all golf equipment
• Stay up-to-date on all products and business lines, working alongside the Director of Golf to hit quarterly sales targets
• Grow the membership community through member events, outings, and local reciprocity efforts with state/regional golf associations and courses
• Actively check in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Maintain up-to-date knowledge of food and beverage offerings and deliver premium service, including taking orders and timely delivery
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Requirements

• Passion for the game of golf
• Hospitality, hotel, golf course/club, or sports management experience preferred
• Exemplary communication, time management, and organization skills
• Upbeat energy, enthusiasm, and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast-paced environment
• Availability to work mornings, afternoons, weekends, and holidays
• Ability to stand, walk, and bend for long periods of time and maneuver up and down stairs

Benefits

Applies to full-time employees

• Health, Dental, and Vision insurance
• Short-Term Disability
• Accident and Critical Illness Insurance
• 401(k)
• Free meals while working

Pay

$22 / hour + tips

Schedule

Full-time, non-exempt, hourly. Primarily mornings and afternoons, including weekends and holidays.