Head Coach

About the role

Mission: To drive results, renewals, and referrals by building the best coaching team in the business. As Head Coach at Selfpublishing.com, you’ll maximize the performance of our coaching team through coaching, training, call reviews, and constant improvement. You’ll create, execute, and improve our coaching program across every product we offer, both existing and new, and help more authors publish, succeed, and keep working with us. This is a player‑coach role: about 70% hands‑on coaching with authors and 30% leading and developing our coaches.

Responsibilities

• Grow renewals: drive 30% year‑over‑year renewal growth by increasing renewal and launch call sets across the coaching team.
• Drive author results: help 45%+ of authors publish and achieve their program’s promised result.
• Create raving fans: maintain a Net Promoter Score (NPS) of 55+ by delivering an experience on par with Disney or Chick‑fil‑A.
• Coach authors directly: lead group coaching calls, workshops, and one‑on‑one sessions as a core part of your week.
• Develop the coaching team: run call reviews for every coach and call type, build promotion and development plans, and continue each coach’s individual training.
• Improve the program: partner with Author Success, Community, and R&D teams to improve course content, the user experience, and author lifetime value.
• Spotlight wins: identify standout author stories and testimonials to share with the team each quarter.

Qualifications

• 2+ years of coaching and/or management experience.
• Proven track record of coaching and facilitation with tangible results.
• Experience facilitating virtual or in‑person events and workshops.
• Ready to work 45+ hours a week.
• Bonus: organizational leadership and/or sales experience.
• Bonus: experience with Teachable.
• Bonus: a published book (or the drive to write one with us in your first 6 months).

Skills

• Proficient tech skills, including Asana, Slack, HubSpot, Zoom, and Google Drive.
• Perfect written English and excellent spoken English.
• People‑maximizer mindset, energized by helping others reach their full potential.
• Scrappy, hands‑on execution style with a willingness to learn and be challenged.
• Team‑player attitude; belief that the best outcomes come from collaboration.
• Organized, detail‑focused, and a systems thinker.
• Commitment to honesty, integrity, hard work, continuous improvement, and doing what’s right.

Core Values

• Honesty & Integrity
• Always Win
• Fail Fast, Fail Forward, Fail Often
• Hard Work & Continuous Improvement
• Everyone Is Responsible For Facilitating Change
• Best Is The Standard

Pay

Base pay: $70,000 to $100,000 annually, based on experience.

Benefits

• Top‑tier healthcare: choice of high‑quality plans for full‑time employees.
• Self‑care budget: $3,000 per year for massages, house cleaning, or date nights.
• Training: $15,000+ worth of training and continued education when hired.

Schedule

Full‑time, in‑office role (45+ hours per week) based at our Austin, TX headquarters.