Head Coach

About the role

The Head Coach will help create a healthier, happier world by facilitating a seamless fitness experience for both clients and coaches. Focus areas include member retention, client acquisition, and supporting the club’s Fitness Coach Team. The Head Coach embodies 24 Hour Fitness’s core values, designs comprehensive fitness programs, and acts as a player‑coach to support onboarding and hiring of new coaches. The role is estimated to be 60 % personal training sessions and 40 % onboarding, training, and supporting coaches within the club.

Responsibilities

• Design and deliver comprehensive fitness programs based on clients’ goals, including exercise selection, varied fitness offerings, general nutrition guidelines, and lifestyle coaching.
• Mentor coach performance through behavior observation, training, and development.
• Support onboarding and training of new coaches.
• Assist the General Manager in interviewing and hiring coaches.
• Provide input to the GM on fitness goal setting, scheduling, and coach performance.
• Build and generate a strong fitness business through new client acquisition and retention.
• Set expectations and hold clients accountable to their programs through goal setting, follow‑up discussions, and progress tracking.
• Demonstrate safe and proper exercise techniques to clients.
• Arrive on time, prepared, and enthusiastic for every training appointment or group session.
• Meet minimum productivity expectations servicing clients and group sessions.
• Create, maintain, and regularly update progress for each personal training client following company guidelines.
• Assist in member service activities such as fitness seminars, training days, and deliver a positive fitness experience to members and guests through custom coaching sessions.
• Deliver on the Service Promise of a clean, friendly, and well‑maintained club by racking weights, team cleans, and assisting with club cleanliness and organization.

Qualifications

Required Knowledge, Skills & Abilities

• 2–5 years of experience as a Personal Trainer or Fitness Coach.
• Holistic fitness program design and consultation experience.
• Clear and concise verbal and written communication.
• Ability to work 30+ hours weekly and be open to weekends and holidays as needed.
• Ability to adjust and operate fitness equipment and perform a variety of exercise routines.
• Excellent customer service skills; professional response to guest, member, and staff inquiries.
• High School Diploma or GED.
• Current CPR and AED certifications obtained through in‑person training.
• Degree in a related field or certification through at least one nationally accredited industry association.

Preferred Knowledge, Skills & Abilities

• Specialized fitness credentials.
• Prior experience as a lead or manager within a fitness organization.

Physical Demands

Must be able to lift 50 lb. Physical effort includes lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking. While performing duties, the team member is regularly exposed to moving mechanical parts, and the noise level is occasionally loud.

Travel

Limited (less than 5 %) travel by car to trainings or meetings at other club locations.

Benefits

• Free club membership for team members and eligible dependents.
• Employee Assistance Program (EAP).
• Basic Group Life and AD&D Insurance ($10,000).
• 401(k) Savings and Investment Plan.
• Medical, dental, and vision benefits (for employees averaging 30 + hours/week).
• Paid Time Off and sickness benefits (for employees averaging 30 + hours/week).

Pay

Pay Range: $23.00 – $23.00 per hour.

Schedule

This full‑time position requires a minimum of 30 + hours per week, with availability to work weekends and holidays as needed to support business needs.