HBC Clerk

About the Role

As an HBC Clerk, you will rotate, face, and replenish merchandise, review department status for cleanliness, product quality, and quantity, and ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Accountable to District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Fashion/Beauty/Basin Director; Basin Department Manager.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates, faces, and replenishes merchandise while ensuring the highest quality standards are met.
• Reviews department status for cleanliness, product quality, and quantity.
• Checks in product, puts product away, and may review invoices.
• Assists with inventory as requested.
• Maintains displays in the department and throughout the store.
• Orders product when asked by supervisor.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Builds displays as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Requirements

• Ability to follow written, verbal, or diagrammatic instructions with several concrete variables.
• Ability to add, subtract, multiply, and divide whole numbers.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Less than high school education and over six months up to one year of similar or related experience.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of 20 inches or less, depth perception, and color vision.
• Must be able to perform the following physical activities: climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Working Conditions

• Continually exposed to dust and noise.
• Fast-paced work environment with significant pressure.

Equipment Used

• Ladder
• C.A.R.S. ordering system
• Computer
• Register system
• Box cutter
• Scissors
• Hammer
• Screwdriver
• Produce cart

Pay

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

Benefits

For information on company benefits, visit Benefits | Hy-Vee.