Hazardous Materials Call Center Support Specialist

About the Role

3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center. This is more than just answering calls—it’s about being a trusted resource when it matters most. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response. You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment.

You’ll get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact!

What You'll Do

• Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
• Aid with transportation logistics and global incident response based on your training level.
• Navigate multiple call types in a fast-paced, high-volume environment.
• Deliver exceptional service with empathy, urgency, and professionalism.
• Collaborate with cross-functional teams to drive high-quality resolutions.
• Follow established protocols while maintaining accuracy and compliance.

What Makes You a Great Fit

• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
• High school diploma or GED
• Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
• Strong communication and active listening skills
• Ability to stay focused, flexible, and calm under pressure
• Bonus points for: Call center or high-volume support experience, current or prior HazMat certification or equivalent training, field experience (e.g., spill response, lab packs, remediation), environmental/safety coursework or certifications, emergency response or industrial safety roles

Training & Schedule Details

• Training Schedule (Approx. 6 Months)
• Monday to Friday: 9:30 AM - 6:00 PM PT (12:30 PM - 9:00 PM ET)
• Days Off: Saturday & Sunday
• Post-Training Monthly Rotation
• Month 1: Monday to Friday: 11:30 AM – 8:00 PM PT (2:30 PM – 11:00 PM ET)
• Saturday and Sunday: 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET)
• Days Off: Thursday & Friday
• Month 2: Monday, Tuesday, Wednesday: 11:30 AM – 8:00 PM PT (2:30 PM – 11:00 PM ET)
• Saturday and Sunday: 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET)
• Days Off: Thursday & Friday

Disclosures

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here.

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