Hawker

About the role

The Hawker is responsible for the safe service of food and beverages in a mobile capacity while providing exceptional service. They must be personable, professional, and able to work in an ever-changing, fast-paced environment.

Responsibilities

• Greet fans in a courteous manner while providing friendly and efficient service.
• Serve alcohol only in a safe and responsible manner adhering to state, federal, and Stadium alcohol regulations.
• Understand menu offerings, pricing, and be able to communicate this to guests.
• Have a general knowledge of the stadium and direct guests as needed.
• Ensure Hawker bins, carrying trays, and bags are clean and ready for use, adhering to health and safety standards.
• Count and keep track of all inventory and help properly secure and organize product at the end of the shift.
• Follow event pre-shift notes and provide service as described; check out with supervisor at the end of the shift.
• Always appear in proper uniform when on the floor or at assigned area.
• Record any equipment failures and/or safety hazards to supervisor.
• Perform special projects and assignments as assigned.

Requirements

• Strong customer service skills.
• Enjoy working and interacting with a diverse group of people.
• Interpersonal communication and teamwork.
• Maintain a positive and professional demeanor at all times.
• Organized and attentive to detail.
• Ability to work a flexible schedule including weekdays, weekends, nights, and late hours.
• Must obtain a passing score on the TEAM Alcohol Safety Certification course.

Physical Demands

• Ability to stand or walk for long periods of time while selling food and beverage products.
• Ability to lift and carry 25+ lbs, bend, pull, reach, and push.
• May be required to reach upper levels of the stadium via walking inclined ramps.
• Ability to work on the main concourse, upper concourse, or plaza area as needed.
• Must be able to work the full length of each Stadium event as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Fast-paced environment.
• Densely populated on event days.
• The noise level in the work environment is usually loud.
• Position may require work in inclement weather to include heat, cold, rain, snow, and wind.