Hawaiian Interpreter

About the role

LanguageLine Solutions is seeking a work-at-home Bilingual Hawaiian-English Phone Interpreter to handle on-demand calls, rendering the meaning of conversations between Hawaiian and English speakers. The interpreter breaks communication barriers across numerous industries, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. This is a remote, independent contractor position working from a home office.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain a professional demeanor throughout all interpreting sessions
• Remain calm during sessions when speakers are incoherent or upset, especially in emergency situations such as 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission
• Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law
• Demonstrate commitment to cultural sensitivity and working in a diverse environment

Qualifications

• Fluency in Hawaiian and English with skilled understanding of associated cultural dynamics
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP
• Excellent listening, retention and note-taking skills to maintain high accuracy during interpretation
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times
• Ability to remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression
• Must be at least 18 years of age
• Legally authorized to work in the United States
• High school diploma or equivalent
• Ability to read and write the requested languages (highly preferred)
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation (preferred)
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands

Work environment & physical requirements

• This is a remote position requiring a quiet and secure home-office environment
• Dedicated personal device required: Desktop/Laptop (Windows, MacOS, or ChromeOS), Tablet (iPadOS or Android), or Smartphone (iOS or Android) acceptable
• Restricted brands: Kaspersky products, Huawei hardware
• High speed internet with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms
• Must have access to a quiet space free from background noise or distraction
• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday
• Must be able to operate company provided software and systems
• Must have sufficient manual dexterity to type or write
• Able to lift up to 26 lbs
• May be exposed to moderate noise levels (computer, audio, telephone)
• Some calls may be highly emotional and/or stressful; interpreter may need to remain on a call for extended periods without breaks or experience high call volumes

Pay

• $2.50 - $2.55 per minute
• Employee Referral Program available
• Advancement opportunities within the organization
• Interpreter support provided
• Inclusive and diverse work environment
• This is an independent contractor position and therefore not eligible for employee benefits