Hawaii - Graphic Designer / Specialist 1, Sales Development

About the role

JTB Hawaii, Inc. is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

Primary responsibilities

• Sell, plan, develop, and coordinate new revenue sources.
• Create visual designs for posters, books, product packaging, and other two-dimensional media.
• Enhance and refine designs to be more visually appealing and impactful based on client requests.

Percent time spent

• Graphic Design: 30%
• Plan & Operation: 50%
• Inter-Department Collaboration: 10%
• Cross-Departmental Collaboration: 10%

Secondary functions

• Process charge waiver requests.
• Assist other departments or sections during peak periods as required.
• Absenteeism coverage.
• Pick up and deliver documents, tour brochures, rack cards, etc.
• Perform other duties as assigned.

Knowledge, skills, and abilities

• Associate’s degree or commensurate years of experience.
• At least two (2) to three (3) years’ work experience in sales industry or in a graphic design company.
• Proficient in English and Japanese (written and verbal).
• Knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
• Working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
• Excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
• Ability to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
• Able to solve problems and deal constructively with conflict.
• Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
• Basic math skills including usage of 10-key calculator.
• Valid Hawaii driver’s license with clean abstract.

Working conditions

• Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, possible weekends and holidays, as deemed necessary.
• Overtime work may be necessary, with prior management approval.
• Regular attendance at the workplace is required.

Equipment used

• In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
• May use company car, if authorized by Corporate Operations, and camera for site inspections.

Physical and mental demands

• Constant – pulling/lifting/carrying less than 25 pounds, vision;
• Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
• Occasional - pushing, running, stair climbing, bending, overhead reach;
• Seldom – twisting, side bending;
• Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication demands

• Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.

Benefits

This position offers a competitive salary range of $20.00 - $24.50 per hour.