Hawaii - CDL Driver Trainee

Primary Responsibilities

• Classroom and on-the-road training on driving commercial vehicles; transporting JTB Hawaii guests and customers on specific routes throughout the Island of Oahu, in a professional and friendly manner.
• Training period is approximately thirty to thirty-five days.

Percent Time Spent

• Complete Taptco 40-hour classroom Defensive Driving Training Course;
• Complete Onboarding and online training, as well as Customer Service training and T- Bus training.
• Complete Pre/Post-Trip training - on all Travel Plaza Transportation passenger equipment.
• Complete behind-the-wheel training on all Travel Plaza Transportation passenger equipment.
• Wash rack training and procedures.
• Complete Route Training - Completion of all HI-Bus (Trolley & EV) routes, and deviation routes for the A.M. and P.M. shifts.
• Documentation training of daily HI-Bus (Trolley & EV) route sheets.
• Complete Route Training - Completion of route training for JTB Look arrivals/departure transfers.
• Training on JTB LOOK departure cards and arrival hotel list from Olioli Station.
• Training on all non-Japanese routes, Luau’s, Wedding transfers, Charters and locations around Oahu.

Secondary/Other Duties

Perform other duties as assigned.

Knowledge, Skills And Abilities

• High school graduate, and required to be at least 21 years of age.
• Required to possess a valid Hawaii driver’s license with a totally clean driver abstract.
• Required to possess a commercial driver’s permit or CDL license for, B or C, with air brake and passenger endorsements.
• Possess at least one (1) year experience in customer service or hospitality-related experience, preferred.
• Able to frequently communicate with customers over a 2-way radio, cell phone, public address (PA) system and microphone in English and/or Japanese.
• Able to work independently and work cooperatively with others; able to work with employees, business partners, and customers in a professional and positive manner.
• Able to multi-task when vehicle in motion, while communicating with Dispatch over two-way radio.

Working Conditions

• Shift work variable between 5:00 a.m. and 12:00 a.m., 7 days/week.
• Overtime, weekend and holiday work required.
• Environmental Conditions subject to atmospheric conditions including: an air conditioned office, noise, exhaust fumes, dust, and adverse weather conditions.

Physical and Mental Demands

• Possess visual acuity; including constant peripheral awareness or side vision, eye coordination, depth perception, focusing ability and color vision.
• Able to exercise self-control and handle stressful situations; able to deal with angry customers.
• Able to work with concentration, accuracy, and attention to detail.
• Constant – requires grasping, handling, finger dexterity, vision, hearing, eye-hand-foot coordination;
• Frequent – pushing, pulling/lifting/carrying less than 25 pounds to more than 50 pounds, stair climbing and bending;
• Occasional – standing, walking, crawling, squatting, twisting, side bending, overhead reach;
• Seldom – kneeling, stooping, crouching, climbing;
• Not Applicable – running

Communication Demands

• Constant – requires talking to co-workers and customers, written communication to co-workers;
• Frequent – requires responding to verbal or written requests of co-workers, writing/composing written language, visiting/working at different worksites;
• Occasional – requires talking to outside trades persons/vendors, talking on the telephone;
• Seldom – requires written communication to customers, training/giving verbal instructions;
• Not Applicable – written communication to outside trades person/vendors, supervising others, written or verbal requests of vendors.

JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.