Harry Potter Chicago Store- Sales Associate Part-Time

About the Role

This position supports the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. The role primarily engages with guests by providing excellent service and addressing their needs to enhance their shopping experience.

Responsibilities

• Consistently and proactively engage with guests.
• Assist customers with merchandise purchases by locating items, suggesting items of interest, and retrieving merchandise from inventory.
• Follow the steps of service to ensure the best guest experience.
• Cascade customer feedback to the correct channels of communication.
• Promote a positive and seamless guest experience.
• Foster the store’s sales strategy plan on customer engagement.
• Handle register and cash duties, ensuring all transactions are complete and accurate.
• Follow, teach, and exhibit all safety and compliance protocols.
• Adhere to the store’s uniform policy.
• Attend all scheduled shifts on time.
• Foster an environment to maintain store shrink within acceptable parameters.
• Responsible for attaining delegated daily, monthly, or quarterly sales goals.
• Proactively advocate and understand promotions within the store.
• Engage in store sales strategy.
• Maintain store appearance to ensure it is neat, orderly, and well-stocked to meet visual merchandising standards.
• Teach and live the store’s culture with each associate.
• Collaborate with the team to follow company values.
• Follow and impact store set priorities and brand standards.

Requirements

• Knowledge of the Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment.
• Strong attention to detail with a focus on basic numerical skills.
• Highly motivated self-starter with good initiative.
• Proficiency with Word, Excel, and PowerPoint.
• Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Pay

Compensation for this role is $19 an hour.