Harrison's Host

The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, only 2 miles from The Woodlands Waterway. The resort is celebrating 50 years alongside The Woodlands township. At HEI, we believe our success stems from our greatest asset: our people. We are committed to ensuring our associates receive the compensation, benefits, tools, training, and support they need to excel.

About the role

The host or hostess is the critical first impression of the restaurant, empowered to create memorable guest experiences.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, including listening, demonstrating empathy, and providing proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Pay

Salary Range: $14.00 hourly. This role is not tipped or eligible for discretionary performance bonuses.

Benefits

HEI Hotels and Resorts offers a comprehensive benefits program, including:

• Medical and dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) savings plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility vary by location and employment status.