Hardware Reliability Technician, Root Cause (Starlink)

Responsibilities

• Communicate and resolve quality issues impacting Starlink products in a timely and effective manner
• Document production non-conformances accurately and in accordance with established procedures
• Support the maintenance and continuous improvement of quality management system policies and procedures
• Participate in root cause investigations on Starlink products to identify and eliminate sources of defects
• Perform field return triage and conduct root cause analysis on returned hardware
• Execute PCB solder rework and X-ray inspections to support root cause analysis and MRB disposition
• Assess production processes for compliance with company standards and applicable industry requirements

Requirements

• Basic Qualifications: High school diploma or equivalency certificate, 1+ years of experience working in a production, mechanical, or manufacturing environment
• PREFERRED SKILLS AND EXPERIENCE: 2+ years of quality experience in a manufacturing environment, Experience performing root cause analysis on electrical systems and PCBAs, Bachelor's degree in a technical or engineering field, Experience working with root cause/corrective action systems, Self-motivated, proactive, and experience managing multiple priorities and tasks, Practical experience working within quality management systems (ISO 9001)
• Additional Requirements: Must be willing to work all shifts, overtime, and weekends, as needed, Must be willing to work the following shift: Gateway: 1st shift (Monday - Friday, 9:00am - 7:00pm), User Terminal A Shift (5:00am - 5:00pm, Sun - Wed), B Shift (5:00am - 5:00pm, Wed - Sat), C Shift (5:00pm - 5:00am, Sun - Wed), D Shift (5:00pm - 5:00am, Wed - Sat), Schedule may vary depending on site operational needs and flexibility is required regarding overtime and weekend support, Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, and lifting up to 25 lbs. unassisted, Must be willing to work onsite in Bastrop, TX – remote work not considered

Qualifications

High school diploma or equivalency certificate, 1+ years of experience working in a production, mechanical, or manufacturing environment

Skills

• Quality experience in a manufacturing environment
• Experience performing root cause analysis on electrical systems and PCBAs
• Bachelor's degree in a technical or engineering field
• Experience working with root cause/corrective action systems
• Self-motivated, proactive, and experience managing multiple priorities and tasks
• Practical experience working within quality management systems (ISO 9001)