Hardware Engineering - Sustaining
About the role
At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. We believe (and live!) four core values: Transparency First: We make everything visible so that everyone can operate better; Always strive to make things simpler; We are One Team, we have each other's backs; Relentless iteration to optimize and improve. Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters. As a Hardware Engineering – Sustaining engineer, you will help keep our in-market products reliable, healthy, and continuously improving throughout their lifecycle.
Responsibilities
- Field‑issue root cause — own investigation of returns and field failures (e.g. crash‑reset/brownout loops, registration failures, latent battery shorts); drive root‑cause analysis to closure with clear confirmed‑vs‑inferred findings.
- ECO / revision management — manage engineering change orders, PCB respins, and component substitutions (e.g. converter/regulator swaps, fuel‑gauge/charger changes); maintain revision traceability across the fleet.
- Component & supplier issues — handle EOL, second‑sourcing, and vendor quality escalations; author and drive supplier 8D/SCAR corrective actions (batch defects, separator/assembly issues).
- Manufacturing support — support production issues, yield analysis, DFM feedback, and FATP/SMT line support; assist the CM shift for US‑market products.
- RMA / refurb — own the RMA and refurb