Hardware Engineer - Print Production

About the role

Fiserv is a global leader in fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times daily. The Hardware Engineer position in Hazelwood, MO, focuses on the infrastructure between secured upstream data and high-speed/high-volume production printing equipment.

Responsibilities

• Research market and technology trends to identify improvements in production workflows, downtime reduction, and maintenance repair efficiency.
• Design, implement, and maintain print management platforms to optimize workflows for quick resolution of connectivity and driver issues for sensitive print jobs.
• Maintain industrial-scale printing and mail insertion equipment through mechanical and electrical troubleshooting.
• Analyze production performance data and failure rates to improve hardware performance and preventative maintenance strategies.
• Use SNMP-based tools and logs to monitor device health, performance, and alerts, taking proactive action to minimize production downtime.
• Collaborate with commercial print and publishing, packaging, and managed IT services stakeholders to design and validate end-to-end print solutions that meet performance and compliance requirements.
• Collaborate with OEM vendors regarding installation, configuration, and implementation of new production and network hardware. Conduct in-person and phone consultations to troubleshoot and maintain application compliance for production and network hardware.

Requirements

• 5+ years of experience in network engineering or network administration in environments integrating enterprise networks with production printing systems or similar infrastructure.
• 3+ years of experience working with digital print devices (such as HP, Canon, Xerox, Ricoh) and associated print software in a commercial or enterprise setting.
• Experience implementing and supporting print management platforms (for example, PaperCut, UniFlow, PrinterLogic) and Raster Image Processors (RIPs) to enable efficient print job flow.
• Experience with core networking technologies, including TCP/IP, DNS, DHCP, VLAN configuration, and firewall management in corporate IT environments.
• A comprehensive understanding of PCI/PII compliance and data security.
• Strong mechanical/electrical aptitude and experience with AC/DC electrical tools & applications to troubleshoot and maintain industry-scale production machines and componentry.

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Technology, Engineering or related field or equivalent combination of education, related experience and/or military experience.
• 5+ years of experience troubleshooting complex production hardware in a print or mail operations environment with IP5000, HP roll-to-roll printers, and Ricoh cut sheet printers.
• Experience with secure printing implementations in regulated environments (such as financial services, healthcare, or government).
• Experience with scripting or automation (such as PowerShell or Python) to streamline print and network administration tasks.

Skills

• Network engineering and administration.
• Print management platform implementation and support.
• Core networking technologies.
• Print device troubleshooting and maintenance.
• Scripting and automation skills.

Benefits

Fiserv offers competitive benefits including health insurance, retirement plans, and paid time off. Details can be found in the Employee Handbook.

Pay

The salary range for this role is $80,000 - $120,000 annually. Salary is determined based on experience and qualifications.

Schedule

This role is on-site Monday through Friday. In-person collaboration is essential for this role, and flexibility to work on-call, including weekends and holidays, is required. The role also requires the ability to stand for a majority of the shift, safely lift and/or carry up to 50 pounds, lift above your shoulders, and perform frequent climbing, squatting, kneeling, twisting, pushing, and bending during each shift.