Hardlines Service Shop Associate

Overview

The Hardlines Service Shop Associate will provide world-class customer service and support Scheels' growth through efficient product assembly and repair. This role is responsible for being an expert in the assembly of a diverse range of merchandise, primarily focusing on hunting, fishing, and outdoor gear. This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you're expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience: Every customer interaction is an opportunity to exceed expectations. We focus on making every visit memorable, personalized, and impactful.
• Having a Team-First, Winning Mentality: We succeed together by supporting one another and celebrating team wins. Collaboration and unity drive our performance and customer experience.
• Learning and Adapting to Constant Change: We embrace growth, innovation, and feedback. Change is not a barrier–it's a catalyst for improvement and excellence.
• Taking Pride in Our Work and Thinking Like Owners: Every task matters, and we take full responsibility for the results. Ownership means accountability, care, and drive to go above and beyond.
• Expecting Honesty and Integrity in All That We Do: Trust is the foundation of our relationships–with customers and with each other. We act with transparency, fairness, and respect at all times.

Responsibilities

• Efficiently provide maintenance and assembly of customer and store equipment. Equipment includes, but is not limited to: Firearms, scopes, archery equipment, Fishing reels, grills & smokers
• Maintain accurate and detailed records for store and customer equipment
• Archery repairs, including: full setup of a bow, tuning and repairs, cutting and fletching arrows
• Firearms repairs, including mounting scopes & optics, bore sighting, set up packages for all gun shops
• Ensure a clean and Professional Environment
• Exceptional problem-solving and analytical skills
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Ability to complete basic mathematical equations
• Ability to work a varied schedule to include weekends, evenings, holidays, and scheduled training meetings
• Complete other duties as assigned by Leadership

Compensation

Starting $39,000-$41,000 annually

Schedule

This position does require some evenings, weekends and various holidays.

Education & Experience

The ideal candidate will have an associate's degree from a 2-year college or technical school, or 1-2 years of related experience and training, as well as mechanical skills and knowledge.

Physical Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• Associate discounts
• Full health coverage—including medical, HSA, dental, and vision
• Accident and hospital indemnity insurance
• Employee Assistance Program
• Paid time off, holiday pay, maternity leave, and bereavement leave