Hard Lines Merchandising Specialist (TOPS)

About the role

Goodwill Houston is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs.

Responsibilities

• Sort hard goods donations, categorizing items as sellable, non-sellable, and high-value
• Research and price items following GWH guidelines
• Process hard good donations from the backroom to ensure merchandise is priced and prepared for the sales floor
• Maintain a clean and organized workstation before, during, and after the shift
• Routinely monitor merchandise levels on the sales floor to increase production in specific categories and notify management when running low
• Assist with product rotation and sales floor recovery to maintain a Full, Fresh, and Friendly shopping environment
• Greet each customer and assist with basic questions about store operations and merchandise as needed
• Assist with unloading donations from donor vehicles, accurately using the donation tablet, and assist donors as needed
• Perform housekeeping duties across assigned areas, ensuring spaces remain clean, safe, and free of clutter
• Assist in maintaining the safety and security of GWH associates, customers, and company property

Requirements

• A high school diploma or equivalent preferred
• Ability to perform basic math functions (i.e., addition, subtraction, multiplication, and division)
• Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles
• Excellent customer service skills
• Retail sales experience is preferred
• Ability to work a flexible schedule
• Must have reliable transportation

Qualifications

Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.

Physical Requirements/Work Environment

Ability to stand, twist, bend, squat, reach, kneel, push, and pull. Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. Must be able to stand for extended periods of time. Moderate indoor noise with periodic exposure to outside temperatures.

Skills

Ability to adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual, dependable, and maintain a professional appearance. Maintain a high level of confidentiality.