Hard Lines Merchandising Specialist

Essential Duties And Responsibilities

• Responsible for sorting and grading hard goods donations according to GWH quality guidelines to maximize production.
• Research merchandise value using current GWH baseline pricing guides or utilize Google Lens, eBay, and/or other resell platforms to price merchandise.
• Knowledge of items to be considered as eCommerce that should be given to the manager on duty to process (review training binder for detailed guidelines).
• Ensure designated personal protective equipment (PPE) is being utilized while on duty, including but not limited to cut-resistant gloves.
• Maintain a clean and organized workstation before, during, and after the shift.
• Request additional production supplies from management when running low.
• Routinely monitor merchandise levels on the sales floor to increase production in specific categories and notify management when running low.
• Assist with product rotation and sales floor recovery to maintain a Full, Fresh, and Friendly shopping environment.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Absorb and assist with unloading donations from donor vehicles, accurately using the donation tablet, and assist donors as needed.
• Absorb and assist with loading and unloading equipment as needed.
• Perform housekeeping duties across assigned areas, ensuring spaces remain clean, safe, and free of clutter.
• Absorb and assist in maintaining the safety and security of GWH associates, customers, and company property.
• Absorb and perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, dependable, and maintain a professional appearance.
• Maintain a high level of confidentiality.
• Perform safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adhere to local, state, and federal laws and regulations.

Minimum Qualifications

• A high school diploma or equivalent preferred.
• Ability to perform basic math functions (i.e., addition, subtraction, multiplication, and division).
• Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
• Excellent customer service skills.
• Retail sales experience is preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.