Hampton Inn & Suites Reagan National Airport - Front Desk Agent

About the Role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: Get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease, keeping everything organized and running like clockwork.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Find us in Crystal City off Highway 1. Reagan National Airport is a mile away, and we're a five-minute walk from Crystal City Metro Station. Our hotel offers a free shuttle to DCA Airport and the Metro. Nearby, you’ll find several restaurants, and the White House and George Washington University are a 10-minute drive away. Wake up to free breakfast.

At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!