Hamleys Western Store Sales Associate

Wage range: $15.00–$16.00. Position open until filled; first review date August 14, 2026.

About the role

Responsible for providing guest service that results in sales of Western Store merchandise and promotions. Duties include cashiering, replenishing stock, arranging displays, and maintaining store cleanliness.

Responsibilities

• Provide the highest level of customer service by greeting and acknowledging guests in a friendly manner, using the customer’s name whenever possible.
• Learn and become proficient in the use of the POS system and process transactions within department guidelines for all approved payment methods.
• Attend sales meetings and stay informed regarding all existing and new stock items to better promote customer sales.
• Promote customer satisfaction by engaging with customers beyond the counter.
• Assist guests by providing product knowledge on all merchandise sold in the Western Store.
• Check in merchandise, including unpacking, hanging, tagging, stocking, pricing, and organizing freight.
• Maintain tidiness and organization by regularly cleaning (dusting, vacuuming, cleaning mirrors, etc.) all areas of the store.
• Lift and maneuver heavy, bulky items (up to 50 lbs.) onto shelving, including overhead, when changing displays or replenishing products.
• Promote a clean, safe, and healthy work environment by safely using all equipment, tools, and materials.
• Demonstrate internal guest service standards through courteous and respectful behavior toward co-workers and supervisors.
• Handle guest inquiries and concerns efficiently and cordially; refer difficult situations to the supervisor.
• Comply with regulatory laws, employee handbook, department policies and procedures, and safety codes.
• Promote teamwork through punctual, responsible attendance, including promptness regarding breaks, meal periods, and reporting to the workstation.
• Promptly report all concerns to the supervisor.
• Perform other related duties as assigned by the supervisor.

Quality Service Standards

• Safety: Ensuring a safe experience by protecting the welfare of all.
• Integrity: Expecting personal accountability at every level.
• Courtesy: Creating an exceptional customer service experience for everyone.
• Team: Functioning together to create a cooperative and positive experience.
• Show: Providing a flawless experience—a clean and cared-for resort.

Access

• Retail Pro Point of Sale system.
• Storage areas.

Requirements

• Three months of cash handling and three months of customer service experience.
• Able to stand for long periods; handle and maneuver bulky 50 lb. boxes; perform repetitive motions with wrists, hands, and fingers.
• High school diploma/GED or ten years’ experience.
• Effective communication skills—verbally provide instruction, respond to questions, and demonstrate exceptional interpersonal skills and abilities.
• Exhibit a professional demeanor through appearance and maintain a positive attitude toward all employees and guests.
• Pass a criminal history background check.
• At least 18 years of age.

Preferred Qualifications

• Knowledge and experience in the Western fashion world, the western, farm, and ranch way of life, rodeo, and equestrian fields.