Hamilton County Supportive Housing Team Leader

Duties

• Sign-in to Datis and enter the time that you started working
• Check Email, check previous days' daily progress notes-ensure accuracy, detail and completion
• Walk the facility, Inside/outside, check each room (Ensure all mattress encasements are present and secured)
• Check freezers/refrigerators, food storage areas for organization needed and assign to staff to complete task
• Update menu
• Facilitate shift change report
• Discuss your findings from your morning walk with 1st and 2nd shift
• Participate with staff in food preparation/cleaning/documentation/client interaction to ensure quality and consistency
• Screen PRN candidates on your assigned day
• Enter the time you stopped working at end of day

Weekly

• Conduct and document weekly supervision with full-time staff/ schedule PRN staff for supervision as needed
• Check CSR spreadsheet and update
• Create shopping list and pick up order(s)
• Place food bank order and pick up
• Report facilities issues to Property Manager
• Turn in expense requests/update Sun Trust P-card site
• Update and submit CSRs
• Staff Schedules complete for the following month by the 15th of each month
• Menu/group-activity schedule due by the 25th
• Print and post paperwork by the end of the month
• EAP drills every quarter

Monthly

• Monthly Fire Drill
• Vehicle inspection
• Update and submit CSRs
• Staff Schedules complete for the following month by the 15th of each month
• Menu/group-activity schedule due by the 25th
• Print and post paperwork by the end of the month

Job Purpose/Summary

The Hamilton County Supportive Housing Team Leader ensures the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based.

Summary of Position

This position will ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based. Is responsible for the direct supervision of the Mental Health Technicians and client's care, which requires a high level of interpersonal and supervisory skills, knowledge of recovery as it applies to the mental health setting and a high level of organization. Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year. This individual will also be responsible for acting as a liaison with community agencies and families to advocate for the rights and preferences of clients and to facilitate the treatment process, provide advocacy, linkage, and referral services, provide mental health assessments and evaluations, facilitate groups, complete all documentation in a timely manner, participate in treatment team meetings with client's prescriber, participate in other related meetings as needed or as requested by clients and/or families, interface professionally with other agencies involved in the ecology of the family, provide therapeutic support and crisis intervention, uphold center policy and procedures, CARF standards, licensure requirements, MCO requirements, have knowledge/education in RE-ED philosophy and perform other duties as assigned.

Typical Working Conditions/Environment

In a group home or other residential facility

Job Duties/Responsibilities

• Takes a lead role in hiring and retaining staff-maintains appropriate level of staffing
• Fills staff vacancies within 2 weeks of previous employee's termination
• Trains staff regarding program P&P
• SUBMITTED ALL CONCURRENT REVIEWS AFTER SERVICES COORDINATOR REVIEWS EACH MONTH
• Maintains regular office hours with variances approved by Housing Coordinator
• Affords assistance in filling bed vacancies as required to ensure housing census goals
• Completes client's treatment plans/crisis plans; due every 3 months 100% of the time
• Ensures each supervised housing tech completes notes at the end of each shift
• Reviews all daily housing shift notes and MAR and any other Mental Health Tech documentation for accuracy and completeness ensuring all funder and CARF guidelines are met
• Completes weekly note after the review of all mental health tech and housing documentation for the week
• Ensures each supervised housing tech attends quarterly meetings
• Ensures each Mental Health Tech completes required CARF training modules (Relias)
• Completes direct supervision weekly to Mental Health Tech and assists with personnel issues including approval of time off requests, timesheets and corrective action when warranted
• As needed, covers shifts to ensure staffing ratio of up to 12:1

Case Manager

• Serve as advocate/liaison for supportive housing clients to secure services and reduce barriers to those services
• Comply with all clinical record-keeping responsibilities including, but not limited to: monthly and semi-annual productivity reports, group sign in sheets
• Attends and is timely to weekly Team meetings
• Attends supervision with supervisor on a weekly basis without tardiness
• Returns all texts/calls within 30 minutes of receiving the text/call
• When on call during after hour's staff returns all frontline staff texts/calls within 30 minutes of receiving the text/call in response to the need of the front line staff member
• Responds to all flags, emails and voicemails within 2 business days
• Maintains regular office hours with variances approved by Supervisor
• Verifies and completes daily the PM Daily Census (Heads on beds)
• SUBMITTED MONTHLY MENU TO HOUSING SERVICES COORDINATOR BY THE 25TH OF EACH MONTH
• SUBMITTED SUPERVISORY LOGS SUBMITTED TO HR MONTHLY
• SUBMITTED A MONTHLY STAFFING SCHEDULE TO SERVICES COORDINATOR BY THE 25TH OF EACH MONTH
• Maintains accurate spending records by ensuring receipts are uploaded and coded in SunTrust within 3 days of purchase and ensures all are coded by the end of each week
• MEETS PROGRAM CLINICAL NEEDS
• WORKS IN A MULTI-DISCIPLINARY TEAM TO MEET THE NEEDS OF THE POPULATION AND OVERSEES HOUSE STANDARDS
• HANDLES CLIENT INQUIRIES AND ADDRESSES ISSUES AS APPROPRIATE
• AFFORDS ASSISTANCE WITH AND OBTAINS MILEAGE FORMS AS NECESSARY
• RESPONDS TO ALL FLAGS, EMAILS, AND VOICEMAILS WITHIN 2 BUSINESS DAYS
• COMPLETES AND ENSURES ALL CHART DOCUMENTATION WITHIN 2 BUSINESS DAYS
• PROMOTES AND MAINTAINS POSITIVE TEAMWORK
• ORGANIZES AND DEVELOPS TEAM COHESION DURING WEEKLY MEETINGS WITH OTHER HOUSING TEAM LEADERS AND SERVICES COORDINATOR
• MET WITH STAFF IN SUPERVISION ON A CONSISTENT BASIS (ONCE A WEEK) TO ADDRESS AND IDENTIFY ANY CONCERNS
• COMMUNICATES WITH PRN STAFF WHEN NEEDED AND IS MADE AVAILABLE ONCE A WEEK TO SUPPORT STAFF AND ASSIST WITH ANY CONCERNS OR NEEDS STAFF MAY HAVE
• DEMONSTRATES CONSIDERATION AND CONCERN FOR FELLOW WORKERS AND PROMOTES HARMONYOUS RELATIONSHIPS AND ATTITUDES
• NETWORKING
• MANTAINS POSITIVE RELATIONSHIPS WITH INTERNAL DEPARTMENTS TO MEET PROGRAM NEEDS AND MAXIMIZE GROWTH
• DEVELOPS A POSITIVE WORKING RELATIONSHIP WITH OUTSIDE AGENCIES TO MEET PROGRAM NEEDS
• GIVES AND RECEIVES APPROPRIATE FEEDBACK
• COMMUNICATES DIRECTLY AND APPROACHES CONFLICT WITH A PROBLEM-SOLVING APPROACH

Compensation

Starting salary for this position is approximately $17.93/hour - $20.44/hour based on relevant experience and education.

Schedule

Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year.

Travel

Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed.

Equipment/Technical Competency

Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role. Must have the ability to document in the Electronic medical record using correct grammar, punctuation, and spelling.

Experience/Knowledge

Qualifications - Hamilton County Supportive Housing Team Leader Education: High School Diploma or equivalent. Experience: Minimum of 2 years of experience in a supportive housing environment or related field. Knowledge: Knowledge of supportive housing principles, policies, and procedures. Skills: Strong organizational, communication, and interpersonal skills. Certifications: CPR, First Aid, and Food Safety Certification.