HaLani Assistant General Manager

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

About the role

The base annual salary for this position is $80K - $90K. Assists the General Manager in the supervision and activities at HaLani/Ha Bar. Directs the team members in the service and selling of food items. Provides leadership and supports the team in achieving departmental goals and objectives.

Responsibilities

• Assist the General Manager in supervising HaLani/Ha Bar operations, including team management, food and beverage service, and guest satisfaction.
• Select, train, schedule, and supervise team members in accordance with hotel policies and standards.
• Conduct daily briefings and ongoing training sessions to enhance team knowledge and capabilities.
• Ensure timely execution of food and beverage service, handle guest complaints, and maintain high levels of guest satisfaction.
• Collaborate with Main Kitchen Chefs to ensure food quality, portion control, and attractive presentation.
• Manage restaurant supplies and inventory to meet operational needs.
• Participate in management meetings, client interactions, and promotional events as needed.
• Demonstrate proficiency in food cost and payroll control, beverage knowledge, and Union environment operations.
• Maintain a professional demeanor and lead by example with a positive, enthusiastic attitude.
• Effectively communicate and make decisions that benefit both guests and the department.

Requirements

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• High school education preferred.
• Three years experience in a related setting.
• Extensive wine and spirits knowledge.
• Ability to work on computers and understanding of Google Suite, Excel, and Word programs.
• Ability to read, write, speak, and understand the English language.
• Ability to follow instructions and direction by the supervisor.

Pay

$80,000 - $90,000 per year