Hairstylist & Make-up Artist

About the role

Pullman Maldives Maamutaa is an all‑inclusive luxury resort on Maamutaa Island in the Gaafu Alifu Atoll, offering 18 hectares of lush greenery surrounding a natural lake. As part of Accor, the resort provides a dynamic environment where work and pleasure blend, supporting personal growth and limitless possibilities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• Consult with guests to understand their preferences, requirements, and desired look, providing professional recommendations based on their individual needs.
• Provide a range of professional hairstyling services, including blow‑drying, styling, updos, braiding, curling, straightening, and special occasion hairstyles.
• Provide professional make‑up services for weddings, celebrations, photoshoots, special occasions, and other guest requirements.
• Apply day, evening, bridal, and special occasion make‑up professionally, ensuring the look complements the guest's features, outfit, and occasion.
• Recommend suitable hairstyles, make‑up looks, and beauty products based on the guest's preferences and occasion.
• Ensure all hair and make‑up tools, equipment, brushes, and workstations are clean, sanitized, and properly maintained before and after each service.
• Maintain treatment and styling areas in a clean, tidy, hygienic, and well‑organized condition at all times.
• Ensure proper handling, storage, and hygienic use of cosmetics, hair products, and other beauty supplies.
• Monitor product and equipment inventory and promptly report shortages, damages, or replenishment requirements to the Spa Manager.
• Maintain accurate guest service records and other documentation as required by hotel policies and government regulations.
• Follow all departmental Standard Operating Procedures (SOPs), health and safety guidelines, emergency procedures, and hygiene standards.
• Handle guests' requests, feedback, complaints, and comments professionally, tactfully, and efficiently, escalating concerns to the Spa Manager when required.
• Maintain a professional appearance and grooming standard in accordance with hotel and departmental guidelines.
• Keep up to date with current hairstyling, make‑up, beauty trends, techniques, and products to enhance the guest experience.
• Assist with demonstrations, promotional activities, events, photo sessions, training programs, and refresher sessions as required.
• Assist with the preparation and execution of bridal, wedding, group, and special event beauty services when required.
• Coordinate effectively with Spa & Wellness, Housekeeping, Front Office, Events, and other relevant departments to ensure smooth delivery of guest services.
• Assist with the delivery and collection of towels, linen, and other operational supplies as required, and support the overall operations of the Spa & Wellness Department.
• Build and maintain positive relationships with guests and colleagues, creating a warm, welcoming, and professional environment.
• Ensure guest comfort, privacy, safety, and satisfaction throughout every service.
• Report any incidents, accidents, equipment defects, or other irregularities promptly to the Spa Manager.
• Perform any other reasonable duties and responsibilities assigned by the Spa Manager or management in support of the department's operations.

Qualifications

• Certification in hair and beauty therapy, aesthetics or diploma from a recognized school of alternative therapy
• Minimum 1 year of relevant experience in a spa or hospitality industry
• Good oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Skills

• Oral proficiency in English
• Ability to speak additional languages (advantage)
• Knowledge of current hairstyling, make‑up, and beauty trends
• Professional grooming and appearance standards

Benefits

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through Corporate Social Responsibility activities