Haematology and Oncology Administrative Assistant B3

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

NHSGGC may be able to provide visa sponsorship for certain roles, subject to eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application.

About the role

Your role in this job would be to plan, organise, prioritise, and maintain the day-to-day administrative tasks associated with the functionality of the Beatson West of Scotland Cancer Centre Macmillan Day Unit. The post holder acts as a focal point for patients attending the service, ensuring that patient information is accurate and up to date.

Responsibilities

• Act as the main point of contact for patients attending the unit.
• Ensure all patient demographic information is accurately maintained on patient records and the patient administration system.
• Support the Team Lead with referral management processes.
• Accurately record and process referrals from receipt through to placement on the patient pathway.
• Schedule appointments in partnership with patients, ensuring compliance with clinical priorities, waiting time targets, and New Way rules.
• Liaise with clinicians to coordinate and plan patient management.
• Respond to telephone enquiries from internal and external agencies.
• Monitor and maximise service capacity utilisation.
• Ensure accuracy and completeness of data entry.
• Collate, analyse, and summarise database information to produce statistical reports for management.
• Provide cover for the Clinical Bed Manager in managing emergency and elective admissions for Specialist Oncology Services and Clinical Haematology.

Requirements

• Knowledge of patient administration systems and patient pathway management.
• Understanding of referral management processes and waiting time targets.
• Knowledge of appointment scheduling procedures and New Way rules.
• Experience in maintaining accurate patient records and data entry.
• Ability to produce statistical and management reports from database information.
• Understanding of admission management processes within oncology and haematology services.
• Strong communication and liaison skills for working with clinicians, patients, and external agencies.

Schedule

• Permanent, Full-time
• Base Location: Beatson West of Scotland Cancer Centre
• Shift Pattern: Monday - Friday, 08:30 am – 4:30 pm

Benefits

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme, and extensive learning and development opportunities.