H6430 ROOM ATTENDANT

Key Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to find information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Understand how to take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Supports achievement of Quality Goal; "Do it right the first time."
• Maintains housekeeping prohost trucks and keep stocked from support carts in closets.
• Cleans and sweeps balcony areas.
• Strips beds and changes linen according to the green program.
• Removes trash from guestroom and bathroom.
• Wipes mirrors, windows and sliding glass door tracks and sliding glass doors.
• Vacuums carpet.
• Dusts furniture in guestroom.
• Dusts/vacuums drapes.
• Sweeps and mops floors.
• Stocks bathroom with towels and paper supplies.
• Cleans and sanitizes bathroom sink, commode and shower/tub and curtain.
• Stocks all complimentaries such as coffee, tea, and condiments.
• Assists in other areas as requested.
• Adheres to all regulatory, departmental and casino policies and procedures.

Qualifications

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.