H6195 GENERAL STORE MAIN BANK CASHIER

Reports to: Cage/Main Bank Manager, Supervisor

About the Role

Main Bank Cashier performs and records cash transactions to support casino gaming operations.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide complete knowledge of IMGR&C products and services.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical/operational SOPs and task lists.
• Respond to obstacles; find new ways to reach desired end results.
• In absence of guidance, act and take charge to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Support achievement of Quality Goal: “Do it right the first time.”
• Act to protect and preserve property of IMGR&C. Keep all areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Make suggestions to improve performance.
• Serve others and identify/communicate needs of guests and others.
• Take quick action to serve others in a way that meets/exceeds their needs.
• Identify ways to improve individual or team’s service to others.
• Provide service outside job responsibilities if needed to help resort succeed.
• Take ownership of guest problem(s) until it is solved.
• Meet IMGR&C Appearance standards.
• Professionally support IMGR&C reputation and image in all situations, on and off property.
• Meet IMG&C policy for attendance and inform supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Provide information others need to succeed, in time for them to use it.
• Share with next shift the information needed for them to succeed.
• Listen to others without interruption; act on their feedback when possible.
• Ask questions to better understand expectations of others.
• Report all guest complaints and compliments to Supervisor or Manager.
• Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Put success of team ahead of personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflict between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Do whatever is necessary to help department and resort success.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.
• Handle internal customer transactions (department and other casino/resort departments), including even money exchange and distribution of monies upon completion of correct forms.
• Maintain Cage and Main Bank accountability, related documents, and safeguards for gaming chips, numerically controlled documentation, and supply inventory reconciliation.
• Verify currency of $20.00 and higher for authenticity.
• Ensure completion of all required forms.
• Complete necessary paperwork to comply with federal currency transactions reporting requirements (Title 31).
• Calculate and perform daily bank deposits.
• Verify funds transfer from Soft Count.
• Perform daily deposits of monies and checks to the bank.
• Maintain redemption machines with appropriate fill levels.
• Build and maintain cashier banks for distribution upon completion of correct forms.
• Verify all cash turned in by operating departments, including cage cashier banks.
• Adhere to regulatory, departmental, and casino policies and procedures, and to the Casino Internal Control Structure (ICS).
• Obtain and maintain a gaming license.

Requirements

• High School Diploma or General Education Degree (GED); or six months experience and/or training.
• Mescalero Apache Tribal preference, bicultural experience preferred.
• Previous employment with IMGR&C will be considered as experience along with satisfactory work history such as job performance, attendance, and responsibility.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

• Frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use handheld communications devices.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

• Noise level in the work environment is loud.
• Exposed to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.