H6180 GENERAL STORE CASHIER

Reports to: General Store Supervisor

About the Role

Team member will be responsible for greeting customers by displaying hospitality behaviors and performance standards. Completes sales transactions and maintains displays according to merchandising standards. Operates cash register and prepares all shift opening and closing duties. Assists customers and team members by providing customer service in the retail store at all times and helps supervisors maintain inventory records for all store merchandise.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete tasks or goals.
• Demonstrate complete knowledge of IMGR&C products and services and share this information with others.
• Provide guests with directions or other venue information.
• Act on all comments/complaints in a prompt, professional, and friendly manner.
• Meet expected performance end results and standards in key responsibilities and those listed on technical/operational SOPs and task lists.
• Respond to obstacles and find new ways to reach desired end results.
• Act and take charge to respond to guest or internal customer needs in the absence of guidance.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Support the achievement of the Quality Goal: “Do it right the first time.”
• Act to protect and preserve property of IMGR&C; keep all areas, equipment, and furnishings exceptionally neat, clean, and in good repair.
• Make suggestions to improve performance.
• Serve others and identify and communicate needs of guests and others.
• Take quick action to serve others in a way that meets or exceeds their needs.
• Identify ways to improve individual or team service to others.
• Provide service outside job responsibilities if needed to help the resort succeed.
• Take ownership of guest problems until they are solved.
• Meet IMGR&C Appearance standards and professionally support IMGR&C reputation and image in all situations, on and off property.
• Adhere to IMG&C policy for attendance and inform supervisor of future absences as far in advance as possible.
• Provide information others need to succeed, in time for them to use it.
• Share information with the next shift needed for them to succeed.
• Listen to others without interruption and act on their feedback when possible.
• Ask questions to better understand expectations of others.
• Report all guest complaints and compliments to Supervisor or Manager.
• Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Put the success of the team ahead of personal success.
• Help other team members succeed without being asked.
• Take action to resolve conflict between individuals.
• Help other departments achieve success.
• Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Do whatever is necessary to help department and resort success.
• Contribute ideas that support progress and success at shift, team, and departmental meetings.
• Be polite, smile, and greet customers.
• Answer the phone with the appropriate greeting.
• Check out and check in appropriate department keys.
• Keep all counters, equipment, shelves, and floors clean.
• Be knowledgeable of store policies, department procedures, and job duties, and perform all duties.
• Record delivery of merchandise, compare records with merchandise ordered, and report discrepancies to control costs.
• Inspect merchandise to ensure it is correctly priced and displayed, and coordinate all store displays when applicable.
• Recommend additions to or deletions of merchandise to be sold in the convenience store.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
• Install and remove department cash-register-receipt tape and gas pump receipt tape.
• Adhere to all regulatory, departmental, and travel center policies and procedures, and to the casino Internal Control Structure.
• Perform other duties as assigned.

Requirements

• High school diploma or general education diploma (GED); or one to two years of job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other team members to achieve event goals, exemplifying teamwork.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

• Frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use handheld communication devices.
• Must occasionally lift and/or move up to 50 pounds.
• Must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

• Noise level in the work environment is loud.
• Exposure to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.