H6160 WENDELL'S BUSSER

Position Title

Busser (Apache Tee, Broken Arrow Tap House, Wendell’s, Red Hat Grille, The Market at the Mountain)

About the Role

Assists the server to which he/she is assigned to for the duration of the shift. Prepares tea, coffee, ice; stocks glassware, dinnerware and plates; pre-busses busser’s assigned stations. Assists all customers in dining room. Breaks down bussed items in dishwashing area.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Respond to obstacles; find new ways to reach desired end results.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Protects and preserves property of IMGR&C.
• Makes suggestions to improve performance.
• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Solves guest problem(s) until it is solved.
• Protects and preserves property of IMGR&C.
• Maintains a clean and organized bussing/pantry area at all times making sure panty area is fully stocked.
• Completes assigned opening and closing side work.
• Keeps floor clean in dining room, pantry, in front of buffet line areas.
• Keeps beverages freshly prepared and ready for servers.
• Greets and seats guest if necessary.
• Pours non-alcoholic beverages for customers.
• Folds napkins and rolls silverware as necessary.
• Assists other departments when necessary.
• Adheres to all regulatory, departmental and casino policies and procedures.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

Requirements

High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of educational and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred.

Qualifications

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Skills

Explain and demonstrate Hospitality Behaviors and Performance Standards.