H6050 HOUSEKEEPING ATTENDANT TC

Reports to: Housekeeping Shift Supervisor/Manager

About the Role

Housekeeping Attendants are responsible for the overall daily cleanliness and upkeep of the Casino and back of the house at Casino Apache Travel Center.

Responsibilities

• Adheres to all regulatory, resort, department, casino policies and procedures, and to the casino Internal Control Instructor.
• Empties and cleans ash urns/trash cans.
• Vacuums gaming floor plus office areas.
• Picks up and disposes of any trash on the gaming area.
• Cleans and sanitizes restrooms (commodes, sinks, & floors).
• Sweeps, mops entry floors to foyer, including back of the house.
• Cleans all entry glass doors.
• Maintains carts stocked with supplies and cleansers.
• Provides guests with directions or other venue information.
• Acts upon all comments/complaints in a prompt, professional, and friendly manner.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations where resort grounds or equipment do not meet standards to Supervisor or Manager.
• Performs other duties as required.

Performance & Behavior Standards

• Meets expected end results and standards in key responsibilities and those listed on technical/operational SOPs and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal: “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C; all areas, equipment, and furnishings are kept exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.
• Meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members, and the business in all situations on and off property.
• Treats others with respect in all situations.
• Serves others and identifies/communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help the resort succeed.
• Takes ownership of guest problems until resolved.
• Meets IMGR&C appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMGR&C policy for attendance; informs supervisor of future absence as far in advance as possible.
• Provides information others need to succeed, in time for them to use it.
• Shares with the next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Puts success of the team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team, and departmental meetings.

Requirements

• Ability to read and write at an 8th-grade level.
• Six months of job-related experience, training, or equivalent combination of education/experience may be substituted.
• Basic knowledge of flooring chemicals to mix solutions correctly.
• Must obtain and maintain a gaming or non-gaming license.
• High mechanical aptitude to operate machinery at all times.
• Previous employment with IMGR&C or CATC will be considered as experience along with satisfactory work history (job performance, attendance, and responsibility).
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Meets IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

• Frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use handheld communication devices.
• Must occasionally lift and/or move up to 50 pounds.
• Must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

• Noise level in the work environment is loud.
• Exposure to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.