H5020 HOUSEKEEPING SUPERVISOR

Key Responsibilities And Performance/Behaviors

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Understand behavioral values or standards needed to complete tasks to standard.
• Takes ownership of problems and solves them when solutions may not be available.
• Requests help from others when needed to complete task or goal.
• Has complete knowledge of IMGR&C products and services.
• Provides guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.

Performance

• Meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• Acts and takes charge to respond to guest or internal customer needs in absence of guidance.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."

Behavior

• Maintains a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Treats other with respect in all situations.

Service

• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Improves individual or team’s service to others.
• Takes ownership of guest problem(s) until it is solved.

Professionalism

• Maintains IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.

Attendance

• Maintains IMGR&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

Essential Duties and Responsibilities

• Ensures all work done by room attendants and house persons is done to standards.
• Makes sure all housekeeping team members work is done in the scheduled time.
• Checks all guestrooms, vacant and check-outs, and spot checks occupied.
• Keeps in contact with housekeeping office for updates on events happening.
• Checks housekeepers closets for adequate supplies for the day.
• (Pro Host system) Checks housekeepers closets at the end of the shift to ensure that they are clean and no guest keys are left anywhere in the closet.
• Checks guestrooms at 12:00pm for check-outs not out yet in the system.
• Reports to executive housekeeper or assistant any maintenance issues in the rooms or work area.
• Reports all dishes in the hallways to room service for pick-up by F&B staff.
• Pets are allowed in the hotel must needs to be reported so pet program can go in to effect.
• Reports to or asst. any extra persons in the room or extra bedding brought in to the room.
• Makes sure the closets are stocked with extra blankets, bedspreads and bedspreads.
• Checks vacant rooms for leaks from pipes and air conditioning vents, no heat, if the room is disturbed such as being used either in the guestroom or bathroom, trash cans, moved furniture or open balcony door, used ashtrays or drinking glasses.
• Reports all occupied rooms not on the report.
• Aids in other duties as requested.
• Adheres to regulatory, departmental and casino policies.

Supervisory Responsibilities

• Room Attendant, Houseman

Education and/or Experience Requirements

• Mescalaro Apache Tribal preference.
• Bicultural experience preferred.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Must be able to use hand held communications devices.
• The team member must occasionally lift and/or move up to 50 pounds.
• The team member must be able to stand for several hours.
• Work Environment
• The noise level in the work environment is loud.
• The team member will be exposed to a second-hand smoke-filled environment.
• The team member may be exposed to biohazardous fluids such as blood and other body fluids.
• The team member may be exposed to hostile environments with guests.
• May be subject to high stress environments.