H&M Seasonal Sales Advisor - Westfield Valley Fair

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Engage and have conversations with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Effectively promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers
• Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role and future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

• Passionate about fashion and everything created in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail or other service-related industries

Benefits

• Comprehensive benefits inclusive of health insurance, wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day to serve your local community
• Employee discount at H&M, & Other Stories, and COS
• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities
• Inclusive, values-driven culture guided by 7 unique values
• Global talent community with career growth opportunities

Pay

Hourly, Non-Exempt — $19.25 per hour

Schedule

Hourly, Non-Exempt position