H&M Seasonal Sales Advisor - Old Town Alexandria

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Engage and have conversations with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Effectively promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information with customers
• Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in relevant onboarding, introduction processes, trainings and courses for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

• Passionate about fashion and everything created in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail or other service-related industries

Benefits

• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
• H&M Incentive Program (HIP)
• Comprehensive benefits inclusive of health insurance, wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day to serve your local community
• Access to Colleague Resource Groups (CRGs) for community and networking
• Global talent community with career growth opportunities
• Inclusive, values-driven workplace guided by 7 unique values

Pay

Hourly, Non-Exempt. Sales Associates Pay Rate: $15.50 per hour. H&M may ultimately pay more or less than the posted range depending on candidate qualifications.