H&M Seasonal Sales Advisor - Franklin Park Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. Additionally, you'll work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Customer Sales & Profit:
  • Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience.
  • Engage and have conversations with customers to provide exceptional service.
  • Guide customers through fashion trends, stories, and products in all areas of the store.
  • Effectively promote and sell products to customers.
  • Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Represent H&M positively during all customer interactions.
  • Support commercial or operational actions to reach sales targets with the store management team.
• Fashion & Trend Awareness:
  • Stay up-to-date with the fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
  • Use product and fashion knowledge to share relevant information with customers.
• Team & Development:
  • Retain and share service, fashion, and store operations knowledge and skills with colleagues.
  • Follow all procedures, routines, and legal requirements in all areas of the store.
  • Give and receive feedback to learn, develop, and support each other.
  • Participate in onboarding, introduction processes, and relevant trainings for role and future development.
• Retail Operations/ Visual & Commercial Execution:
  • Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care.
  • Operate fitting room and checkout areas according to best practices.
  • Contribute to a clean and tidy sales floor and back of house, including stockrooms.
  • Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
  • Ensure good stock levels with replenishment routines on the sales floor.
  • Upkeep and follow best practices for in-store OMNI services and tech tools.
  • Support with store opening and closing procedures.
  • Follow all health and safety guidelines and legal requirements.

Qualifications

As a Sales Advisor, you should be passionate about fashion and everything we create in-store. You should be motivated by giving customers a great experience and possess the following qualities:

• Communicative, creative, and curious
• Motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment

Additionally, you should have:

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service-related industries.

Benefits

• Access to our Colleague Resource Groups (CRGs) for community and networking opportunities.
• Inclusive work environment where you're encouraged to be yourself.
• Comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave, and paid time off.
• Employee discount at H&M, & Other Stories, and COS.
• Participation in the H&M Incentive Program (HIP).

Pay

Sales Associates Pay Rate: $13.50 per hour.

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this role at the company's discretion.