H&M Seasonal Sales Advisor - Fashion Valley

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Engage and have conversations with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Effectively promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information with customers
• Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in relevant onboarding, introduction processes, trainings and courses for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels