H&M Sales Advisor - Westmoreland Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Customer Sales & Profit:
  • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available.
  • Engage and have conversations with customers to provide excellent service.
  • Guide customers through fashion trends, stories, and products in all areas of the store.
  • Effectively promote and sell our products to customers.
  • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Represent H&M positively during all customer interactions.
  • Support commercial or operational actions to reach sales targets with the store management team.
• Fashion & Trend Awareness:
  • Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Use product and fashion knowledge to share relevant information with customers.
• Team & Development:
  • Retain and share service, fashion, and store operations knowledge and skills with colleagues.
  • Follow all procedures, routines, and legal requirements in all areas of the store.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Participate in relevant onboarding, introduction processes, trainings, and courses for role development.
• Retail Operations/ Visual & Commercial Execution:
  • Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
  • Operate fitting room and checkout areas according to best practices and processes.
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms).
  • Support garment presentation, execution, and maintain attractive merchandise displays according to visual and commercial guidelines.
  • Ensure good stock levels with replenishment routines on the sales floor.
  • Upkeep and follow best practices for in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Support with opening and closing of the store.
  • Follow all health and safety guidelines and legal requirements applicable to the role.

Qualifications

• Passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoys working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service-related industries.

Benefits

• Attractive benefits with extensive development opportunities globally.
• Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Included in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave, and paid time off (including a community day).

Pay

Sales Associates Pay Rate: $14.50 per hour.

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.