Jobs · OTHR · California

H&M Sales Advisor- Westfield Century City

H&M · Los Angeles, CA · 1 mo ago
On-siteOTHR$19/hrPart-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate etc. We need to parse the job description and extract relevant content. Let's identify sections: - About the role: The description starts with "About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience." That's prose. We'll put in

. - A Day in the Life: includes responsibilities list. Could be under Responsibilities. - General Information: includes subsections: Fashion & Trend Awareness, Team & Development, Retail Operations/ Visual & Commercial Execution. Those are responsibilities. - Qualifications: "Who You Are ..." includes personal attributes and experience. - Why You'll Love Working at H&M: includes benefits and culture. Might map to Benefits. - Additional Information: includes Job Status, EEOC Code, Compensation, etc. Also Benefits details later. - Benefits: later paragraph about staff discount, HIP, etc. - Pay: Compensation: Sales Associates Pay Rate $19.00 per hour. - Schedule: Not explicitly given; maybe Job Status: Hourly, Non-Exempt indicates schedule? Not explicit schedule like full-time/part-time. Might not include Schedule section if not specific. We need to avoid filler like "commensurate with experience". Not present. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to preserve all substantive info. Let's extract content. First, About the role paragraph. Second, Responsibilities: combine bullet points from "A Day in the Life" and subsections. Let's list responsibilities: From "A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management team" Then "General Information Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers" "Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development" "Retail Operations/ Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilities" We can combine into a list. Third, Qualifications: "Who You Are As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industries" We can list as bullet points. Fourth, Benefits: from "Why You'll Love Working at H&M" and later Benefits paragraph. Why You'll Love Working at H&M includes: "We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS" Later Benefits paragraph: "Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries." We need to combine benefits info, but avoid duplication. Provide a concise list. Fifth, Pay: "Compensation: Sales Associates Pay Rate $19.00 per hour". Also note about range etc. We'll include that. Sixth, Schedule: Not explicit. Could infer from "Job Status: Hourly, Non-Exempt". That indicates hourly, non-exempt (eligible for overtime). Not a schedule like full-time/part-time. Might not include Schedule section. We should not create Schedule if no specific schedule. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay. We need to use

for each section heading. Inside sections, use

for prose,

  • for lists. We must not repeat job title. We must not include Job ID etc. We must not include boilerplate like EEOC, etc. We removed. Now craft HTML. Let's write:

    About the role

    As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

    Responsibilities

    • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
    • Engage and have conversations with customers to provide excellent service.
    • Guide customers through fashion trends, stories & products in all areas of the store.
    • Effectively promote and sell our products to customers.
    • Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
    • Represent yourself and the H&M brand positively during all customer interactions.
    • Support commercial or operational actions to reach sales targets with the store management team.
    • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; use product & fashion knowledge to share relevant information with customers.
    • Retain and share service, fashion and store operations knowledge and skills with colleagues.
    • Follow all procedures, routines, and legal requirements in all areas of the store.
    • Give & receive feedback with colleagues to learn, develop & support each other.
    • Participate in relevant onboarding, introduction processes, trainings and courses for your role & future development.
    • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
    • Operate fitting room and checkout areas according to best practice & processes.
    • Contribute to a clean and tidy sales floor and back of house (including stockrooms).
    • Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
    • Ensure good stock levels with replenishment routines on the sales floor.
    • Upkeep & follow best practice for any in-store OMNI services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
    • Support with opening and closing of the store.
    • Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

    Qualifications

    • Passionate about fashion and everything H&M creates in-store.
    • Motivated by giving customers a great experience.
    • Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
    • Enjoy working in a collaborative and dynamic environment.
    • Have sales experience in a dynamic and collaborative environment that you can apply to the role.
    • Experience working with customer service in fashion, retail or other service‑related industries.

    Benefits

    • Access to Colleague Resource Groups (CRGs) for community and networking.
    • Inclusive workplace where you’re encouraged to be yourself.
    • Access to a large global talent community with career growth opportunities.
    • Comprehensive benefits including health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, and paid time off (including a community day to serve your local community).
    • Employee discount at H&M, & Other Stories, and COS (staff discount card usable on all H&M Group brands in stores and online: H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
    • Participation in the H&M Incentive Program (HIP).
    • Additional local market perks and benefits (vary by employment type and country).

    Pay

    Compensation: Sales Associates Pay Rate $19.00 per hour.

    We should ensure no duplicate content. Also ensure we didn't include any filler like "commensurate with experience". Good. Check for any leftover boilerplate: We removed EEOC, Job Status, etc. We didn't include "Job Status: Hourly, Non-Exempt". That's not a schedule but could be considered metadata; but we omitted as per instruction to drop minor metadata. It's okay.

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