H&M Sales Advisor - The Mall at Robinson

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Customer Sales & Profit:
  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Represent H&M and yourself positively during all customer interactions
  • Support commercial or operational actions to reach sales targets with the store management team
• Fashion & Trend Awareness:
  • Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
  • Use product & fashion knowledge to share relevant information with customers
• Team & Development:
  • Retain and share service, fashion, and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Give & receive feedback with colleagues to learn, develop & support each other
  • Participate in relevant onboarding, introduction processes, trainings, and courses for role development
• Retail Operations/ Visual & Commercial Execution:
  • Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practices & processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support garment presentation, execution, and maintain attractive merchandise displays according to visual & commercial guidelines
  • Ensure good stock levels with replenishment routines on the sales floor
  • Upkeep & follow best practices for in-store OMNI services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
  • Support with store opening and closing
  • Follow all H&S guidelines and legal requirements applicable to the role and responsibilities

Qualifications

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative, and curious, with a flexible, decisive, and action-oriented mindset. You should enjoy working in a collaborative and dynamic environment. Additionally, you have:

• Sales experience in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail, or other service-related industries

Benefits

• Access to our Colleague Resource Groups (CRGs) for community and networking opportunities
• Inclusive work environment where you're encouraged to be yourself
• Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave, and paid time off
• Employee discount at H&M, & Other Stories, and COS
• Participation in the H&M Incentive Program (HIP)

Pay

Sales Associates Pay Rate: $14.50 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.